Return policy


The MITA Promise

Our purpose is to offer beautifully crafted high quality sustainable eyewear, at affordable prices. We will gladly refund your full priced eyewear if for any reason you’re not totally satisfied with your purchase within 30 days of delivery date. Items must be unworn and in resalable condition, with its original packaging. Refunds will be applied to your original form of payment.

For manufacturing defects, exchanges are available within 1 month of delivery date.

For any order discrepancies or damaged items received must be reported within 5 days of item delivery. Include your order number, a brief description of the issue & a picture of the eyewear. Send to hello@mita-eyewear.com


Returns Procedure

Please contact us at hello@mita-eyewear.com  and make sure to include your full name, order number and reason for the return/refund request. 

Once authorized:

  • Pack your return in a well-padded box to prevent damage in transit and include a copy of the invoice and return slip. The eyewear must arrive in good condition, with tags and case.
  • Please expect 14 business days for your order to be processed, once we receive it. During peak season, allow extra processing time due to higher than normal volumes. You’ll receive an email confirmation when your return is completed. Please note: Depending on your issuing bank, your credit may not show until your next billing cycle.
  • A shipping fee of $8.25  will be deducted from your refund.
  • We will not be responsible for eyewear delivered to an incorrect address supplied by the sender. Please make sure to check your shipping information twice.

Warranty

Mita Eyewear offers a 1-year manufacturer’s warranty from invoice date against any manufacturer’s defects, defined as the breaking of solder or weld points, discoloration of finishes not associated with normal wear, loosening of embedded hinges, etc., and any ancillary part or detail of a frame that is defective. Abused eyewear will not be warranted under any conditions. 

Contact hello@mita-eyewear.com for more information.


Sale items

All sale items are final and will not be covered by our refund policy.